At stussyus, we strive to provide you with the best shopping experience. However, we understand that there may be instances where you need to return a product. Please review our policy below:

1. Returns Eligibility:

  • You may return unworn, unwashed, and undamaged items within [2] days of the delivery date.
  • All original tags must be attached, and the item must be in its original packaging.
  • Items marked as final sale or sold as clearance are not eligible for return.
  • Custom-made or personalized items cannot be returned unless there is a manufacturing defect or an error on our part.

2. Initiating a Return:

To initiate a return, please follow these steps:

  • Contact our customer support team at Admin@stussyus.shop within [2] days of receiving your order.
  • Provide your order number and the reason for the return.
  • Our team will guide you through the return process and provide you with a return shipping label, if applicable.

3. Refund Process:

  • Once we receive your returned item and inspect it, we will notify you of the status of your refund.
  • If your return is approved, your refund will be processed to the original method of payment within [7] business days.
  • Please note that shipping fees are non-refundable, and a restocking fee may apply in certain cases.

4. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
  • We will work with you to resolve the issue promptly, whether it involves a replacement, exchange, or refund.

6. International Returns:

  • International returns may be subject to additional shipping fees and customs duties. Please contact our customer support team for assistance with international returns.

7. Exceptions:

  • Our return policy may be subject to change during promotional events or holidays. Any modifications to our policy will be communicated on our website and through email notifications.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at Admin@stussyus.shop